Areas Your Business Processes Can Benefit from Technology

Technology is at the heart of many businesses, no matter how big or small. Even on a low level, you may still be using email or other software to send or receive communications about your customers or their orders.

However, there are much more ways that technology can increase your customer experience and improve your business. It can help with organization, marketing, ordering, and payments to name a few.

Using a CRM

CRM or Customer Relationship Management is a great way to keep you in touch with your customers. It can keep all of their information on purchases, feedback and other interactions in an easy to understand format. By keeping all of this data in one place, it is easily accessible and can help you to improve your customer service.

Accounting Software

Keeping an accurate picture of your finances can be difficult, especially if you have only just started your company and don’t have any additional staff. For this reason, using a reliable and easy to use accounting software can dramatically help you to keep on top of your finances.

With most accounting software, it is usually a simple case of inputting your income and expenditure and letting the software do the rest. Some even allow you to take images of your invoices and receipts so that you can attach them to each transaction.

Supplier Portal Software

The days of sending purchase orders or quotation requests by fax machine are over. Now, the business of supply and demand is a lot easier. Keeping track of your suppliers can be time-consuming and involve a lot of paperwork. If you have access to a supplier portal such as those supplied by, then you can track and organize your suppliers far easier.

It also allows you to deal with suppliers from all over the world without lengthy emails or phone calls.

Cloud Based Software

One of the biggest advances in computing for businesses is in cloud based software. This enables companies to use the cloud to store data and run their applications anywhere they want.

There are many companies who now offer these types of cloud based services for everything from office management software to conference calling and emails.

There are many advantages to using solutions of this type, mainly the higher security that can be gained by having your data in the cloud as opposed to office servers.

Technology is now affecting all areas of life, not just in business. Many customers rely on technology to perform some of their everyday tasks. They also expect a certain level of technology to be used by the companies they use.

If your company has been left behind by technology, then you need to start improving your business to cater for those who want to use it to interact with you. It can have many benefits to you as well, not only in the way you sell your products but also in the way people pay for them.


Pete White Pete White

Love Shrewsbury editor and chief developer at The Web Orchard, find out more on

Read More from Pete White