Award-winning Shropshire Care Company told to ‘Keep up the good work’ following annual inspection

An award-winning Shropshire Care Company has been rated as ‘good’ across the board following a robust inspection by the Care Quality Commission (CQC).

The CQC, the independent regulator for health and social care in England, visited Bluebird Care, based in Shrewsbury, and recently published its annual report praising the company for its care and several unique initiatives. Inspectors were quoted as telling the Director of Care to “Keep up the good work.”

The company provides individually-tailored at home care to people living in Shrewsbury, Church Stretton, Oswestry and Ellesmere and the surrounding areas and was found by inspectors to be providing safe, effective, caring, responsive and well-lead care.

The report highlighted that all of the 18 customers they spoke with told inspectors they felt “safe and comfortable” with Bluebird Care staff being in their homes.

One customer said: "I feel safe. I feel comfortable with them because I know them". Another said: "They never miss a visit. I am usually sent the same staff member, which I like. If they can't come they let me know who is coming, but it is not often." Inspectors found that customers felt staff were ‘well matched’ to them and they completed the tasks they needed to at each care call. One customer said: "Everyone is marvellous. They do everything they should. They do their job well."

The inspectors praised the companies ‘real time’ electronic rota system, and PASS system – an app it has invested in to make arranging, tracking and reporting on customer’s visits as fail-safe as possible.

The report said customers felt supported by staff who had received training in and understood how to protect them from any harm and abuse.

Director of Bluebird Care Shropshire, Ian Barnes said: “I am really pleased that the report praised the company so highly and said it was well-lead and managed. One of the things we pride ourselves on is providing care plans which are tailored to each individual. The report found that customers were treated with “dignity and respect” and were encouraged to maintain their independence as much as they were able to.

“Our customers are supported to identify how they want their care delivered and staff provide that care and support in their preferred way. I am also pleased that the inspection showed our staff were confident in reporting any concerns they may have about a person's safety.

“Inspectors also spoke to 12 of our staff members and one staff member told them: ‘Training is good and if I need any specific training I can talk to the registered manager or supervisors about it.’

“We are very supportive of our staff gaining new knowledge about health issues people may have and always encourage further training and qualifications. Topics we provide training on include epilepsy, acquired brain injury and dementia care and we have our own in-house career pathway and have recently employed a training manager.

“We care about our staff and have recently developed a ‘long service award’ initiative, a special treat or experience up to £150 for any staff member who has been with us for over a year, and this was also praised by inspectors.” 

For more information about Bluebird Care in Oswestry, call 01743 874843, email [email protected] or visit Hi! Or