Exin ITSM Consultant Manager Certification Exam

The Consultant Manager in ITSM ISO/IEC 20000 exam (ITSM20CM) is a test that centers on the ability of the candidate to assess service management systems (SMS) requirements for enterprises and select, implement and maintain or support SMS, all within ISO/IEC 20000 protocols and standards.

IT professionals in various roles within the field can benefit through the completion of the ITSM20CM exam. The test, which confers an Exin Professional Certification upon successful completion, is an appropriate professional development step for consultants, of course, but for team leaders, service managers and IT professionals serving in a variety of other capacities as well.

The ITSM20CM exam is an advanced certification within the Professional level designation category. As such, there are prerequisite requirements set forth by Exin which must be satisfied prior to sitting for the ITSM20CM. These include the attainment of ITSM Foundation certification, or an equivalent credential, and the achievement of ITSM Associate Certification through Exin.

The ITSM20CM exam features a total of 23 questions, 20 presented in multiple choice format and the 3 in essay format. You must achieve a composite score of 65 percent for success on this exam, which includes achievement of 65 percent minimum in the multiple choice section of the exam. The essay section, while only featuring 3 questions, counts for a significant portion of your total score. At least 50 percent must be earned on this section, or 25 points of the 50 total possible available.

Ensuring success on the ITSM20CM exam requires focused exam prep work. Formal training is available and training options can be found among the Exin recommended providers list on the organization’s website. Self study and the use of practice exams are also recommended for success. You’ll find extensive resources available online from providers like Examtrace.com.


Pete White Pete White

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